COMP NEWS – A CrowdStrike bug upended the world last week when it brought computers around the world to a screeching halt. Now, CrowdStrike is offering an apology – compensation in the form of a $10 Uber Eats coupon.
A single CrowdStrike bug sent the entire tech world into chaos last week — a snafu some companies (see: Delta) are still recovering from. Third-party agents selling and supporting CrowdStrike software and the complicated repairs for customers have been a miserably busy bunch over the past week.
CrowdStrike’s token of appreciation for those vendors: a $10 Uber Eats voucher. We’re not kidding.
Partners are working under immense pressure as the point of contact for their customers who, in some cases, still can’t operate their businesses as smoothly compared to before the outage.
Now partners could risk losing their customers as a result of this mess, even though it was out of their control. But a $10 Uber Eats voucher should make it all better, right?
A lot of users across social media platforms compared this to an office pizza party. Those tend to happen when bosses want to show they appreciate their employees’ hard work. There’s just a slight problem: Cheese and pepperoni don’t pay the bills.
The details regarding the Uber Eats compensation were…difficult for affected parties to understand.
As all of this was unraveling, some details got lost in translation about who was receiving the $10 vouchers. Many people incorrectly believed CrowdStrike was compensating customers for all their troubles.
That would be a pittance compared to what customers lost. The outage may have cost Fortune 500 companies as much as $5.4 billion in revenues and gross profit, according to an analysis from Parametrix, a cloud monitoring and insurance firm.
But it’s not clear if CrowdStrike will pay them back. The company hasn’t commented on any financial remediation efforts with customers. But experts told my colleague Chris Isidore that there will be demands for remuneration and very possibly lawsuits.
To read more about CrowdStrike’s outage, click here.
For more Comp News, see our recent posts.
Comp News is brought to you by CompXL, the flexible compensation software provider that enables mid- to large-size organizations to implement competitive pay structures such as vested stock options and variable incentive pay.
