Frequently Asked Questions

General Questions

What type of organizations and industries does CompXL work with?

CompXL works well across a wide range of industries including finance, banking, pharmaceuticals, manufacturing, and software. CompXL is often the best solution for companies that refuse to let their technology stack be a limiting factor in their incentive strategies.

How does CompXL service its clients?

HCR takes a named account approach using a model that features white-glove service. Each client is assigned a project manager who fully immerses themselves in the client’s requirements, becoming an extension of the client’s compensation team.

What is the availability of the CompXL support staff?

Support is provided by the same service team that performs the implementation. HCR Software Sr. support staff have an average of 10 years of relevant experience. Our junior support staff have an average of 3 years of relevant experience. Clients can reach out to them directly via email or phone. Service support hours are Mon – Fri 9am – 6pm EST and on-call on Sat – Sun for severity level one issues.

What are the technical requirements for CompXL?

CompXL is an Excel compatible cloud software which supports all modern browsers – Google Chrome, Internet Explorer v10+, Microsoft Edge, FireFox, and Safari.

In what manner does CompXL leverage Excel TM?

For clarity, CompXL is not Excel on steroids. CompXL is a cloud software application on a Microsoft technology stack that includes Net core, Angular, C#, and SQL database server(s). CompXL stores excel file templates in the SQL database so that CompXL clients can enjoy the benefits of excel formula support, flexible layout, and powerful data visualization features in their compensation planning software. The excel file format (.xlsx) enables support for complex pay-for-performance formulas in compensation planning workbooks and flexible layout tools for compensation reports and dashboards. In addition to all users having access to an online planning workbook, System administrators can also authorize specific users to download excel planning workbooks and work offline in Excel. Authorized offline users will require access to a Microsoft Excel application/license.

How many employees can CompXL accommodate?

The CompXL compensation planning software application is suitable for small companies (under 250 FTE) and large companies (over 25,000 FTE).

Can CompXL plan in multiple currencies?

Yes, CompXL is currently deployed in over 97 currencies. Currency conversion rates are stored in CompXL.

What other systems can I import data from into CompXL?

CompXL can import data from any data source through flat file transfers in .csv, .txt, .xls, and .xlsx formats. Additionally, CompXL can integrate with most HR systems such as ADP Workforce NOW, BambooHR, Ceridian, UKG, and Workday.

What are the audit capabilities of CompXL?

CompXL can provide audit information down to the field level with a time/date stamp, as well as manager activity reports.

Is my data safe with CompXL / How does CompXl handle data security?

HCR is GDPR compliant. We have worked with DPA in demanding jurisdictions without issue. Further, HCR is a privacy shield participant with US DOC.

Questions about our software or services?

If you have more specific questions about CompXL, we’d love to hear from you!

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